10 Engagement Lessons Learned From 1 Million Survey Answers from Dan Benoni
- 1. learned from WORKPLACEINSIGHTS 10 JAW-DROPPING 1MILLIONSURVEY ANSWERS
- 2. Engagement is hard.
- 3. Dan Benoni CEO & COFOUNDER Biggest Engagement Pitfalls2 10 Actions To Improve3 1 How to Be A Better Leader THIS SESSION WILL TEACH YOU:
- 4. GET ACCESS TO THIS FREE WEBINAR View The Recording
- 5. Imagine a boat race… TeamBlue • 10arerowing TeamRed • 2arerowing • 6aresleeping • 2aretryingto sinktheboat
- 6. Who will win?
- 7. 25% engaged 20% actively disengaged 55% disengaged www.dalecarnegie.com/employee-engagement Gallup’songoingsurveyoftheAmericanworkplace, http://businessjournal.gallup.com/content/162953/tackle-employees-stagnating-engagement.aspx Average workplace
- 8. Pagetitle $500,000,000,000 wasted/year 75% disengaged
- 9. CorporateLeadershipCouncil:http://www.hci.org/blog/we-re-engaged TowerWatson:http://www.towerwatson.com/ Accenture:http://www.accenture.com/SiteCollectionDocuments/PDF/harnessing.pdf 202%fromGallupResearch HighEmployeeEngagement leadsto... +87% Employee Retention +16% Profitability& Productivity 2x Customer Loyalty
- 10. Pagetitle measured? “Engagement”… can it really be
- 11. Pagetitle measured? “Engagement”… can it really be
- 12. 10 Metrics of Employee Engagement Recognition Feedback Happiness Personal Growth Satisfaction Wellness Ambassadorship Rel. with Managers Rel. with Colleagues Company Alignment
- 13. Officevibe is used all over the world. That means global, real-time data.
- 14. Officevibe is used all over the world. That means global, real-time data. 1,000+ organizations 150+ countries 1,000,000+ data points
- 15. Officevibe is used all over the world. That means global, real-time data. We picked the 10 most important insights that you can use today to be an even better leader.
- 16. Highlight insights2 Actions to take3 1 Define For each of the 10 employee engagement drivers…
- 17. Visit officevibe.com/state Get all the free bonuses & extra tips…
- 18. Let’s start.
- 19. Learned From 10 Essential Employee Engagement Lessons 1 Million Survey Answers
- 20. officevibe.com/state “The acknowledgement of a job well done.” Recognition EMPLOYEE RECOGNITION
- 21. officevibe.com/state of employees feel like they don’t get enough praise. % 65 Recognition
- 22. officevibe.com/state “How often should you be praising employees?” Recognition
- 23. officevibe.com/state You should be praising at least once a week. According to Gallup: Recognition
- 24. officevibe.com/state How often do you usually get praised? Never 9% Every quarter 26% Every month 38% Every week 27% PRAISING FREQUENCY Recognition
- 25. officevibe.com/state COST OF RECOGNITION = ? Recognition
- 26. officevibe.com/state Do you think it’s better to give praise, or buy someone a gift? 82% 18% COST OF RECOGNITION Give praise Buy someone a gift Recognition
- 27. officevibe.com/state 3 Simple (& Free) Ways to Recognize Send a personal email2 Write a “thank you” post-it3 1 Highlight them at the next meeting …formoreideas YOUR TO-DO Recognition
- 28. Get Great At Employee Recognition Get The Guide Read this guide to learn everything you need to know about employee recognition
- 29. officevibe.com/state Feedback “The ongoing exchange of information to improve performance.” EMPLOYEE FEEDBACK
- 30. officevibe.com/stateofficevibe.com/state of employees have to wait more than 3 months to get feedback from their manager. % 35 Feedback
- 31. officevibe.com/state Do you think receiving feedback regularly is a good thing? 96% 4% FEEDBACK FREQUENCY Yes! No Feedback
- 32. officevibe.com/state On a scale from 0-10, how valuable is the feedback you receive? FEEDBACK QUALITY 0 1 2 3 4 5 6 7 8 9 10 Not valuable at all Very valuable Feedback
- 33. officevibe.com/state On a scale from 0-10, how valuable is the feedback you receive? FEEDBACK QUALITY of employees think the quality of the feedback they receive could be improved. % 65 Feedback
- 34. officevibe.com/state 4 Tips For A Better Feedback Loop Follow the 3x3 Rule. Be Specific & Honest. (3 specific praises & 3 opportunities to improve) 3 Use employee feedback platforms4 2 Ask for permission (I'd like to give you some feedback about ___, is that okay with you?) YOUR TO-DO 1 Feedback Culture + Structure (1-on-1s, OKRs, Weekly Checkins) Feedback
- 35. Give Better Feedback Get The Guide Learn how you can start giving more meaningful feedback to your team.
- 36. officevibe.com/state “Feeling pleasure or contentment, at work & at home.” EMPLOYEE HAPPINESS (≠ ENGAGEMENT) Happiness
- 37. officevibe.com/state Someone might be happy at work, but that doesn’t necessarily mean they are working hard and productively on behalf of the organization. While company game rooms, ping-pong and Friday keg parties are fun—and may be beneficial for other reasons—making employees happy is different from making them engaged. “Kevin Kruse Happiness
- 38. officevibe.com/state of employees leave work feeling “unhappy and drained” every day. % 25 Happiness
- 39. officevibe.com/state On a scale from 0-10, how happy are you at work this week? 0 1 2 3 4 5 6 7 8 9 10 Very unhappy Very happy Happiness
- 40. officevibe.com/state On a scale from 0-10, how happy are you at work this week? of employees are feeling ‘very unhappy’, ‘unhappy’ or ‘neutral’ at work. % 75 Happiness
- 41. officevibe.com/state 3 Biggest Pitfalls of Employee Happiness Be Data-Driven3 2 Employee Happiness ≠ Perks YOUR KEY TAKEAWAYS 1 Employee Happiness ≠ Engagement (Focus on the commitment to the organization) Happiness
- 42. officevibe.com/state Personal Growth “Having enough skill mastery, autonomy and purpose to evolve in your career.” PERSONAL GROWTH *inspired by Drive, by the author Daniel Pink.
- 43. officevibe.com/state Personal Growth of employees don’t believe there are significant career advancement opportunities for them. % 57
- 44. officevibe.com/state Personal Growth MASTERY: of employees haven’t improved their skills significantly in the past year. % 53 AUTONOMY: of employees feel like they don’t have enough autonomy % 42 PURPOSE: employees are either indifferent or don't know much about their company's mission. % 25
- 45. officevibe.com/state 3 Steps To Improve Personal Growth Set a clear vision & mission (Purpose) (Remind it every month, make it memorable and visible) 3 2 Focus on freedom (Autonomy) (Avoid micro-management, use OKRs, empower employees with goals) YOUR TODO 1 Invest to in continous learning (Mastery) (Training, online course, etc) Personal Growth
- 46. officevibe.com/state Satisfaction “Contentment regarding salary, benefits, work conditions & clarity of expectations.” EMPLOYEE SATISFACTION
- 47. officevibe.com/state Satisfaction of employees don't see themselves working at their company one year from now. % 15
- 48. officevibe.com/state Satisfaction of employees are not satisfied with the benefits package that they have % 50 of employees don’t think they are paid fairly for their work % 33
- 49. officevibe.com/state My colleagues 40% Learning 38% Benefits 12% Pay 10% Satisfaction Which of the following is most important for you at work?
- 50. officevibe.com/state 3 Simple Hacks To Improve Satisfaction Use an Anonymous Feedback Platform (Every employee has a piece of the solution to improve satisfaction) 3 2 Focus on Small Wins (Simple solutions are often the best ones) YOUR TODO 1 Clarity Expectations (People love clear challenges) Satisfaction
- 51. officevibe.com/state “State of being in good physical and mental health.” EMPLOYEE WELLNESS Wellness
- 52. officevibe.com/state 60of employees notice that their job is taking a toll on their personal life. % Wellness
- 53. officevibe.com/state of employees are either constantly sleep-deprived or tend to lack some sleep. % 42 of people consider themselves stressed at work. % 48 Wellness of employees take work home to complete % 71
- 54. officevibe.com/state Wellness 3 Cheap Employee Wellness Initiatives Stop offering sodas (Yup, sodas are THAT bad) 3 2 Offer Free Fruits (Use online services for office snack deliveries) IDEAS 1 Monthly Healthy Potluck (Paper with 2 columns: name + what people bring)
- 55. officevibe.com/state Ambassadorship “The pride employees have for their work & their likeliness to recommend the organization.” AMBASSADORSHIP
- 56. officevibe.com/state 59of employees wouldn’t recommend their organization as a good place to work. % Ambassadorship
- 57. officevibe.com/state Ambassadorship 0 1 2 3 4 5 6 7 8 9 10 Very Unlikely Very Likely On a scale from 0-10, how likely are you to recommend this organization as a good place to work? Why? ENPS® (EMPLOYEE NET PROMOTER SCORE®) 18Average eNPS Detractors Promoters
- 58. officevibe.com/state 3 Tips To Improve Ambassadorship Share the Results & Involve Employees (Transparency is key) 3 2 Analyze Qualitative Results (Analyze the “Why” of your reasons) YOUR TODO 1 Know What Your eNPS Is (You can only improve what you can measure) Ambassadorship
- 59. officevibe.com/state 35of employees wish their manager communicated more frequently with them. % Relationship with Managers
- 60. officevibe.com/state Relationship with Managers of employees never spent time with their managers outside of work % 38 of those say they’d like to spend more time with their manager. % 68 Have you ever spent time with their managers outside of work? If not, would you like to?
- 61. officevibe.com/state Relationship with Managers 3 Tips For Better Relationships with Managers Encourage Informal Gatherings (Opportunities for managers and employees to connect) 3 2 Have Regular One-on-Ones (Make it about the employee. Listen a lot.) YOUR TODO 1 Collect Feedback through Pulse Surveys (Guessing what employees want is always a bad idea)
- 62. Become A Better Leader Get The Guide Read this comprehensive guide on how to be a better leader for your team.
- 63. officevibe.com/state 37of employees don't think they have enough social interactions with their colleagues. % Relationship with Colleagues
- 64. officevibe.com/state 62of employees eat alone at their desk and work during lunch hours % Relationship with Colleagues
- 65. officevibe.com/state How To Build Better Colleague Relationships www.FaceGame.io (Help employees remember names easily) 3 2 Promote Social Events (No need to be fancy) IDEAS 1 Encourage People To Lunch Together (It’s tough to know your colleagues if you never talk to them) Relationship with Colleagues .io
- 66. officevibe.com/state “How well employees know the values & mission of the organization, and if they align themselves with them.” COMPANY ALIGNMENT Company Alignment
- 67. officevibe.com/state 38of employees don’t believe their company’s core values align with their personal values. % Company Alignment
- 68. officevibe.com/state Company Alignment 33of employees say that they aren’t reminded of the mission often enough. %
- 69. officevibe.com/state How To Boost Company Alignment Focus on the Onboarding (Employees are more receptive at that moment) 3 2 All-Hand Meeting Mission Reminders (Use events to remind employees of the mission) IDEAS 1 Make Your Values Visible (Reception Wall. Shirts. Mouse pads. Be creative.) Company Alignment
- 70. So what did we learn here? Focus on the right metric2 Tools to improve engagement3 1 Start by measuring
- 71. Visit officevibe.com/state Get all the free bonuses & extra tips… hello@officevibe.com
- 72. GET ACCESS TO THIS FREE WEBINAR View The Recording
- 73. Data is your friend.